Penningtons Superstore Head Office

On one hand I have been very grateful to have a store like Penningtons that serves large-sized ladies, however, even though there is a large selection, the quality is extremely poor. Much of the material is polyester or polyester combinations, which is itchy and uncomfortable to the skin, looks very cheap - polyester is known to create bad body odor as well. As well, the cheap quality clothing in your stores are highly over-priced. I am someone who likes to look good in my clothing and am having a very difficult time shopping in your store due to the poor choices. I am searching for other stores who will respect my desire for better quality clothing.

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I have been a long time fan of Penningtons, and I still to this day will shop there, but never again at the Regent location in Winnipeg, MB. I am a very shy girl and I am very young, and it took a lot of strength for me to work at Penningtons and provide good customer service, and meet my targets. I quickly became fond of my coworkers, and found it to be a great place to work. Except for the manager, Rhonda Hall. She instilled fear into me, and it made it very hard to complete my goals. As much as I loved working with the company, I began to look elsewhere for employment. I was hired with another company, and began working both jobs. My hours had been cut at Penningtons, due to the fact that I sold less merchandise than the other girls, which I understood. But one day, I was scheduled a full day at my new job, as well as a very minimal shift at Penningtons. I was too afraid to approach Rhonda to ask if I could rearrange my schedule. My mother told me to call in sick (bad idea, I know, but I was afraid). Rhonda then found out that I was not sick, faked a males voice and called my other place of employment to prove that I was there. When I showed up for my next shift at Penningtons, she brought me into the back room and stripped me of all confidence. She told me that I was a liar, and had the integrity of a 12 year old girl among many other harsh comments. She did not stop insulting me even when I was in tears. This was a couple years ago, but now that I am employed by a company with such pleasant management, I've noticed this experience leaving a sore spot. in my heart.

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Made a purchase in the Windsor Ontario store 9/24.
After getting the merchandise home decided the fabric was just not as it appeared in the store and decided to return. BUT Nov 3 when going to the Chatham store to make the return I was told they would not accept for 2 reasons. One the item was over 30 days and two the tags were not attached even though I had my receipt. Perhaps you should notify customers of the new rules. I had been away on holidays and explained to the very rude sales person that we had been away which was the reason I did not return the item earlier. I was not aware of the 30 day policy. Now tell me what are your going to do to help me out with a product I do not want. Would apprecite your help and also perhaps the sales staff could certainly be more accomodating under some circumstanes.
Have been a customer for many many years and this was most embarassing and should never have happened.

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• Kommentare
• anonym wrote on 2013-03-06:

  Well it is your own fault for not understanding store policies. theres not a whole lot the sales associate can do, its likely that they dont really care all that much about store policies, but are forced to by their "superior." next time take this into consideration, as it is a service sector job.

Having been a Penningtons and Addition Elle shopper for going on 12 years now I have to say I am so dissappointed with both companies now. Your styles no longer reflect what suits plus size women. In fact I believe your clothing better suit small people but the pattern was made bigger. I no longer can find clothing that is flattering.

Not to mention that your quality has declined as well. In less than a year I have had to buy 3 pairs of jeans that have split in the thigh in less than a month of wearing them. I have better luck finding jeans that last at Value Village where all the clothing has already been used than I do buying a 80 dollar pair of jeans from these stores. I bought 2 convertable bras mid-May and in less than 3 weeks both of them has popped the underwire out the side. The first one I exchanged and was grilled about how I wash my bras (which I am proud to say they could find no fault) and then the bra I exchanged also popped a wire in the same spot.

It is a draining experience for most plus sized women to go clothes shopping and Penningtons used to be a place I could rely on finds a few cute outfits for a decent price. Now all I find are bad fashions, poor quality and high prices. A single shirt should not cost me 50 dollars and a pair of capri's which use less material should not be priced higher than a pair of jeans.

Even worse is when you walk into the store (Guelph Penningtons in Ontario) and the manager is a women who didn't look like she has eat anything but salad her whole life and was more concerned with making a sale than making sure I left satisfied with my outfits.

With all this in mind as well as the poor customer service I have recieved, which as a business owner myself I find wondering if Penningtons even cares about their customers, I have decided to never shop at one again, or an Addition Elle. I will continue to buy second hand, or in the states because at least when my clothes wear out in 3 months, I have paid only a fraction of the price charged by this greedy, poorly run corporation.

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• Kommentare
• Christine wrote on 2012-08-18:

  J.Larsen: You are so very right!!! Your comments hit the nail on the head. I was in Pennington's yesterday Aug.2012 and I was shocked at the poor quality of the clothing, the higher prices and the disinterested skinny sales persons. TIP: Go online .........................

My wife and I were in the Orillia Pennington’s location on Saturday July 1/12. We live in Algonquin Park and made the 1.5 hour drive to the store specifically to buy my wife bras and a couple pairs of jeans.
We have been shopping at Pennington’s for the past 10 years and have never had a problem. I always shop with my spouse getter her sizes she requires, putting together outfits as well as being there to encourage her as she finds shopping for clothes to be depressing and emotionally draining.
We entered the store and we were greeted by a sales associate she measured my wife then suggested 5 styles of bras. My wife collected the bras that were suggested and was shown to a dressing room. I sat outside her dressing room as I always do. My wife began changing and then asked me to take a look at the bra she had tried on, she was having trouble adjusting the straps and also getting the bra done up. My wife asked for my help at which point I entered the changing room to help her. The sales associate then asked how it fit and barged into the change room making my wife VERY uncomfortable. The associate determined the cup size was wrong and went to get the appropriate size during which time my wife asked me for help trying on one of the other styles. I was helping her when another associate came into the common area of the changing rooms and said very rudely and loudly to” get him out of there he is making everybody uncomfortable”. I then exited the changing cubicle and asked the associate what was wrong. She responded to me that I was making everybody uncomfortable and that I couldn’t be in the change rooms and my response was that if I was making everybody so uncomfortable and causing such a problem that possibly we should shop elsewhere and the associates reply was to “go for it” my wife was left on her own not being able to try her bras on properly. I was not going to drive all that way to walk away without what we came for nor was I going to disappoint my wife. We bought 2 bras begrudgingly and you can keep your jeans. I was discriminated against and personally attacked by your staff. I then posed the question what if I was transgender or a cross dresser would I not be able to buy clothes from your store? And the response was “we have transgender customers and “they” are “encouraged” to take the clothing home to try it on where “they” feel more “comfortable”
I am DISGUSTED at the way I was discriminated against as well as the personal attack that I was given. I will NEVER EVER darken the doorstep of your store and neither will my wife. I am going to be notifying the media as to the discrimination that I had to put up with as well as the comment about transgender being more comfortable trying on the clothes that they want to buy at home after they have bought them causing them to make additional trips to return the clothes that aren’t too their liking or satisfactory. It sounds like the employees at this store need to work on their comfort levels considering how many times it was brought up. However I can tell you this, my wife was uncomfortable being touched in her breast area as well as being seen by a complete stranger in a very vulnerable state of undress, so they made damn sure to ruin her comfort as well as mine.
I informed the employees and assistant store manager that I would be lodging a formal complaint with the head office and her reply was “good they’ll tell you the same thing “
I have never been so insulted, felt so attacked nor been treated as poorly as I was on that Saturday afternoon and I am going to do everything in my power to make people know just what kind of business you are running as well as your store policies that clearly discriminate against people. I will never forget this mistreatment and Pennington’s as a whole should be ashamed of your policies and your intolerance.

Disgusted,

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Why did you ever stop the Chicago line of pull on jeans. I was so excited when I finally found a pair of jeans that fit well, wore well, and looked great. Then just when I was ready to buy 3 or 4 more pairs in both navy and black, they were no longer available. This goes for the dress pants as well. I am sure you have had enough complaints about this to consider bringing them back.
Let me know if you ever do.

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I had a hated when you changed all the jeans. But invested the time and many visit to different stores to find a pair of jeans i liked. So then imagine my surprize when i go to get a couple of new pair for the summer to find out they aren't available. I use to walk into the store a least twice a year to buy a couple of new jeans. Easy walk to the rack pick my size and pay. Probably see a few more things i whated at the same time. I'm so frustrated...i think you are doing the same things as another successful store that lost sight of what made them successful. Yes style's change but people depend on basics....you need to define what that is and make them available. Looking to the SOUTH for my basics...i guess the good thing is it's a fun girls WEEKEND....Let's go ..get the passport.

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Ok whats up with these new styles of pants? Why on earth did you change from the Chicogo, Boston styles? These curvey.and other newly labled styles are just NOT WORKING here. Its not only me thats feeling this, its about 3/4s of your customers in winnipeg says the Pennington store on Ellice. We all really miss these past styles so much. These new styles are all the wrong fit and dont look nice at all.Those awsome past styles really had my sale, they fit great, and felt great. PLEASE, PLEASE BRING THEM BACK or I'll have no pants again. I cant emagine your sales being up from changing over to this present line. I'll even give you my messurements so you can see how wrong you guys are with this new change. You guys were getting really HOT with your clothes and particullarly your pants, and you just shot your selves right back down again. Please change or bring back those past Chicogo, Boston styles. Cathy

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• Kommentare
• denise milne wrote on 2012-07-09:

  I agree the new style dont fit bring back styretchy style with the elastic please.im 5 6 x and important to have this style this is the only size that fits.

• anonym wrote on 2012-04-14:

  You cannot imagine, how disappointed I am with the new sizing you have. For years and years, i could count on walking into a Pennington's store and walking out with a 5X size that fit and in a petite length, now I am finding that none of the pants fit or skirts or dresses for that matter!!!! Only to be told by the manager at my local store, that the sizing has changed. I could even live with that if 6X was available to me locally, but I was told that this store does not get in 6X sizes because it is not franchised for that. Please do something!!! The chicago pants especially were a sure thing for me.
  Sincerely,
  a very unhappy lady

• anonym wrote on 2012-04-11:

  hear hear !!!! The new pants do not fit me at all. I don't know if they fit some figures well, but certainly not me... they continually slide down.

  Please, please, please bring back elastic waist pants & jeans in petite lengths.

  thank you,
  Eileen/Winnipeg

• Sue wrote on 2012-03-12:

  Please bring back the boston pants please or where can I buy them